Terms & Conditions

Terms & Conditions

Terms & Conditions: Wiser Ltd - Wiser Bins On Wheels – Wiser Recycling
1. Your bin must be kept kerbside in urban areas. In rural areas your bin must be visible to the driver for a minimum of 60 yards from
both directions, even in poor visibility, i.e in darkness, and be out for five a.m. Crews cannot enter private property to empty bins.
2. To comply with local authority and waste licensing regulations, your lid must be closed and material in bin loosely packed to enable
it to be emptied, without pulling and tugging or handling, in anyway other than by bin lift action.
3. Your new identification card (see diagram) must be placed on rear of bin with handles facing outward. Only bins with identification
cards will be emptied. Responsibility for identification cards rests solely with the customer. Replacement cards are at a cost of
?15.00 per card. Your new cards will have your personal details within a barcode i.e name, address, account details, account paid
or unpaid, bin emptied etc. This card will cover all future payments going forward, no more stickers will be required. All cards
supplied by Wiser Ltd remain the property of Wiser Ltd indefinitely. Once your payment has been processed our RFID System
(Radio Frequency Identification) will automatically instruct our crews to empty your bins. Only bins that are paid for can be emptied.
It is the customers responsibility to ensure the account is paid. (Invoice/SMS Reminders will be sent)
4. Cancelling of service: Wiser Bins office must be notified in writing only by letter or by email to info@wiserbins.ie before end of
current term i.e. either end of March or end of September, that you will no longer require our services. Unauthorised use of bins is
forbidden in particular the placing of signage or advertising material belonging to any other operator. The placing of the above
mentioned will result in legal action being taken against the householder and or the occupier and or the other refuse operator.
5. Failure to notify cancellation before end of valid term renders you liable for payment for service or rent on bin immediately into the
new term i.e. for 1st of April or 1st October. Informing us some weeks into the new term is not acceptable. A rent for the use applies
at the end of your paid up period. At current rate of ?2.00 per week and a minimum charge of ?10.00. You can however opt to
purchase the bin outright if you wish to retain it for your own use. All scanned collections must be paid for after the expiry date.
6. Damage to bins, in particular bins split down the side which is caused by customer compacting material, (a) by use of a compactor
(b) by standing into the bins, or compacting by other means, renders the customer liable for replacement cost of bin plus call out
charge and administration charges. Compacted bins are not permitted by Wiser Bins Ltd. Our Health and Safety requires that bins
are not compacted. Material in bins must be loose.
7. This service is refuse only. Therefore no garden material of any kind, rubble tiles or heavy metal objects is prohibited. Our staff
are fully au fait with what is a normal bin. To avoid disappointment and altercation do not try to disguise by placing in bottom of
bin or otherwise. Remember you cannot disguise the weight. Bio Material must go in Bio-bin or be composted.
8. It is accepted agreed that it is only the contents of the bin is for collection by Wiser Ltd excess baggage at or near the bin or skip
is the sole responsibility of the customer under the Waste Management Acts – Local by laws.
9. Failure to have your bin out for collection as per our terms and conditions does not entitle you to discounts going forward in next
term. Sending a crew out to collect your bin due to your failure of not having your bin out as per our terms and conditions incurs
a call out charge of ?120.00 which must be paid in advance of our crew returning.
10. Refunds in the case of a customer requesting refunds. There is a call out charge of ?30.00 to cancel out the valid stickers on your
bins. Note there is no refund on Special Offers.
11. The service(s) and this agreement constitute a legal and binding contract between Wiser Ltd. and the customer and do not extend
to any other person or entity. The customer is bound by the terms under this agreement. Unless specified in the customer proposal,
the customer must give a minimum notice period of 30 days when cancelling a service(s). Cancellations after the service(s) is
activated will hold the customer responsible for service(s) element of the time elapsed and any usage of the service. Special offers
are for a minimum of 12 months only and are non refundable.
12. Wiser Ltd. reserves the right in its sole discretion, to deactivate the customer’s account(s) upon an indication of credit problems
including delinquent payments. The customer is liable to pay any consequential charges i.e. Bank charges etc.
13. Wiser Ltd. reserves the right to make changes to the terms and conditions of this agreement, the online application and the
service(s) fee, advising of the change and the effective date thereof, but with the changes in service(s) fees being effective only at
the end of any period for which the customer has prepaid. Annual service(s) renewals will be subject to a percentage increase in
line with inflation. Utilisation of the service(s) by the customer following the effective date of such change shall constitute
acceptance by the customer of such changes(s).
14. Severe Weather - Wiser Bins will notify where possible by text if adverse weather conditions will affect routes etc. Our website will
also have detailed weather reports when possible.
15. Payment processing will take at least 24 hour to complete, please pay your account at least 48 hours prior to collection.
16. Contaminated Bins: If your bin is contaminated with materials other than the materials allowed, a call out charge and collection cost
will be incurred to have the bin emptied and treated as required. Please look at the sticker attached to the recycling bin for advice
on what material is accepted.
Retention Of Title: All Bins supplied by Wiser Ltd remain the property of Wiser Ltd indefinitely.
Ceasing use of service
Bins for return must be left in a position that our personnel can collect without having to make second call. The bin must also be
empty. Bins left out with material inside necessitate a second call out and incur a call out charge of ?40.00 plus the cost of emptying
your bin.
Wiser Ltd – Wiser Recycling
Wiser-bins on wheels reserves the right to alter amend terms and conditions without notice in line with current amendments to
waste management acts labour laws and health and safety acts etc. 34463-07/13

Ver. 0.9.0 (build 1127)